Policy Terms of Use

Terms of Use

Welcome to Ruko (collectively, “rukotoy.com” and “ruko.net”). We provide services to you subject to the notices, terms, and conditions outlined in this agreement (the “Agreement”). In addition, when you use any Ruko service (e.g. placing an order or writing a customer review), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. Ruko reserves the right to change this site and these terms and conditions at any time.

Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this Agreement. Please read this Agreement carefully before proceeding.

You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, Ruko hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your internet browser only to shop for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by Ruko in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by Ruko in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by Ruko in advance. Ruko reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Ruko believes that customer conduct violates applicable law or is harmful to Ruko's interests.

You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under the U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. Ruko may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and Ruko has no obligation to investigate the authorization or source of any such access or use of the Site.

You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Ruko of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security. After registering, you will receive our newsletters with information about sales, coupons, and special promotions. You can unsubscribe by using the link from any email newsletter or your subscription setting after logging in. Default Subscription for Newsletter for Registered Users.

Ruko User Account

You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes, or third-party claims. Ruko assumes no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defense for and indemnify the Sponsor against any losses caused due to the use of the entries for any purposes.

Reviews and Comments

Except as otherwise provided elsewhere in this Agreement or on the site, anything that you submit or post to the site and/or provide Ruko, including, without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and nonproprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as authorship right) to Ruko without charge and Ruko shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of Ruko and shall not be returned to you and you agree not to raise any dispute in connection with any use of the entry by Ruko in the future.

In addition to the rights applicable to any Submission, when you post comments or reviews to the site, you also grant Ruko the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other Content that you post on this site and that use of your reviews, comments, or other Content by Ruko will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Ruko or third-parties as to the origin of any Submissions or Content. Ruko may, but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.

Order Cancelation

Please kindly note that only orders that are in the paid, processing status may be modified or canceled.

All other orders cannot be changed. We apologize for this inconvenience. If you wish to cancel a shipped or packed order, please contact our dedicated support center for assistance as soon as possible.

If your order, unfortunately, cannot be canceled, we kindly suggest that you accept the package and refer to our returns policy. Please don't open the package in this case, otherwise may occur inspection charge.

Customer service Policy

At Ruko customer satisfaction is our top priority. We strive to solve all customers' problems professionally and amicably. However, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.

Unacceptable behavior directed towards Customer Service staff or Ruko may, for example, include any of the following:

-Aggressive, abusive, and threatening behavior. Examples include any direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.

-Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered following our policies.

-Asking, expecting, or demanding staff to breach established company policy guidelines, e.g. refund amount, time frame, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our policies and procedures. By default, the refund amount cannot exceed the original order amount paid to Ruko.

-Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.

-Excessive number of complaints compared to the total purchase value history.

For such behavior, complainants may be advised and formally notified of the following:

-Their language is considered offensive, abusive, threatening, and wholly unacceptable.

-They must refrain from using such language, intimidation, and threats.

-There will be no further exchange of correspondence on the matter if they persist with this behavior.

-Ruko reserves the right to no longer accepts orders from the customer in the future without further notice.

Copyright

All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software, and other contents on the website of Ruko (collectively, “Content”), belongs exclusively to Ruko or its appropriate content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any of the Content or otherwise dispose of any of the Content in a way not permitted by Ruko, without Ruko's express prior written consent. The use of data mining, robots, or similar data gathering and extraction tools on Ruko as well as the use of Ruko trademarks or service marks in meta-tags is strictly prohibited. You may view and use the Content only for your personal information and for shopping and ordering on the site and for no other purpose. The collection, arrangement, and assembly of all content on this site (the “Compilation”) belong exclusively to Ruko. You may not use Ruko's Content or Compilation in any manner that disparages or discredits Ruko or in any way that is likely to cause confusion or violation of any applicable laws or regulations. All software used on this Site (the “Software”) is the property of Ruko and/or its Software suppliers. The Content, the Compilation, and the Software are all protected under state, national and international copyright laws. All rights not expressly granted are reserved by Ruko. Violators will be prosecuted to the full extent of the law.

Intellectual Property Infringement Policy

It is the policy of Ruko to take appropriate action where necessary to uphold and recognize all relevant State, Federal and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent, and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that Ruko sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send the following information in its entirety to rukozy@ruko.net

Information required

1. An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed;
2. A description of the allegedly infringing work or material;
3. A description of where the allegedly infringing material is located on the site (product(s) URL);
4. Information reasonably sufficient to allow us to contact you, such as your address, telephone number, and e-mail address;
5. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law;
6. Identification of the intellectual property rights that you claim are infringed by the Website(e.g. “XYZ copyright”, “ABC trademark, Reg. No. 123456, registered 1/1/04”, etc);
7. A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.

Termination and Effect of Termination

In addition to any other legal or equitable remedies, Ruko may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the site and Ruko shall, in addition to any other legal or equitable remedies, immediately revoke all password(s), and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.

Disclaimer and Limitation of Liability

Except as otherwise provided in the standard terms of sale that govern the same of each product on this site, this site, the products offered for sale on it, and the transactions conducted through it are provided by Ruko on an “as is” basis. Ruko makes no presentations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site except as provided here to the full extent permissible by applicable law, Ruko disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, quiet enjoyment, data accuracy, and system integration. This site may include inaccuracies, mistakes, or typographical errors. Ruko does not warrant that the content will be uninterrupted or error-free. To the maximum extent permitted by law, Ruko will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, indirect incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, Ruko's total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the number of fees paid by you to Ruko during the month immediately preceding the act allegedly giving rise to Ruko's liability.

Ruko and/or the seller will act according to the warranty as shown on the platform when and only when damage is in connection with the product and has valid and confirmed manufacturing defects. Ruko and/or the seller will not be held liable or responsible for any damages resulting from customers' improper use, personal negligence, and/or other reasons that do not attribute to product defects.

Order Acceptance

Please note that there may be certain orders that we are unable to accept and must cancel. Ruko reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Ruko is not responsible for late deliveries for special occasions, such as birthdays, or other events. We encourage customers to place their orders in advance to ensure there is enough time to receive their items.

We have informed our customers of the peak Christmas season in advance via banners and newsletters and offered suggestions for the final order date and shipping methods for this period. We can therefore not be held responsible if an item does not arrive in time for Christmas.

All orders reported as “delivered” by shipping companies are considered delivered. Ruko cannot be made liable for non-delivery in this case.

Applicable Law

These conditions are governed by and construed exclusively under the law of the People's Republic of China without regard to conflicts of laws principles.

Bugs

While Ruko works hard to ensure the correct working of the website to provide customers the best shopping experience, there might be occasions in which bugs may affect the system. Customers cannot obtain any benefits from such bugs, which are considered unfair to any and all effects, and customers will have to immediately give them up.

User account

For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, Ruko reserves the right to suspend accounts without further notice.

By Customs regulations customers must provide valid and accurate data. All consignee names, addresses, and payer's names should be valid. Certain countries request that the consignee submit their ID or passport to clear the package or for payment verification purposes. It is the customers' sole responsibility for the accuracy of the data that they provide to us. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, we will not be held responsible and will not offer any compensation in such cases.

Ruko will always comply with the law, and we kindly remind users to do the same. As the importer customers are responsible to comply with all laws and regulations in their own countries. Please refer to our privacy policy for more information.

Typographical Errors

While Ruko strives to provide accurate product and pricing information, pricing or typographical errors may occur. Ruko cannot confirm the price of an item until after you order. If an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Ruko shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Ruko may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Pricing in Different Currencies

Pricing of products sold by Ruko is based upon figures calculated in U.S. Dollars (US$). Prices displayed in other currencies are converted from U.S. Dollars according to the most up-to-date conversion rates. Due to fluctuating currency values, prices displayed in non-U.S. denominations of currency on the Site, other than on the individual product page, may not be the most current. Areas of the Site where non-U.S. denominations of currency might be inaccurate include but are not limited to, promotional banners, promotional pages, and information on product category pages. The price displayed on an individual product page, regardless of currency denomination, is the current price you are liable to pay to Ruko, excluding shipping.

Ruko has no knowledge of and is not responsible for, any additional bank charges or exchange rate fees that are charged by the issuing bank or a third-party payment provider. These fees are solely the customers' responsibility and will not be reimbursed by Ruko.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Ruko is not responsible for the operation of or content located on or through any such site.

Remedies

You agree that Ruko's remedy at law for any actual or threatened breach of this Agreement would be inadequate and that Ruko shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that Ruko may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees.

No right or remedy of Ruko shall be exclusive of any other, whether at law or in equity, including, without limitation, damages injunctive relief, attorneys' fees, and expenses.

No instance of waiver by Ruko of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future, or other waivers.

Company name: Shenzhen Ruike Innovation Technology Co., Ltd.

Address: 17th Floor, Dongche International Building, Bantian Street, Longgang District, Shenzhen, Guangdong, China (Note: To return a package, please contact our Customer Service for a return address. Please do not use this address directly as it is not for returning service.)