Shipping

Processing Time

The item's processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests to ensure the product's quality before shipment to meet your satisfaction. It normally takes 24 hours of a business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc.

Shipping

A shipment takes 3-7 business days to arrive within the united states. International delivery addresses outside the united states will take 5-10 business days.

Shipping Fee

We offer free shipping on orders delivery addresses within the united states.

Delivery address outside the united states charges 100-150 dollars per item.

About Tax

Our warehouses are based in the united states, if your delivery address is outside the united states, It may charge import duties by the customs of your country.

Consequently, all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Should the customers refuse the package due to import duties or taxes, they take full liability for all the costs involved in the process. Due to customs regulations, please note that Ruko cannot declare purchased items as a gift or list an amount lower than the actual product price.

However, in some cases, We can arrange the customs duty in advance, you pay the tax in advance and the parcel will deliver to your address door by door, you can consult our customer service staff for more detail.

Split Shipments

Ruko ships from different warehouses. For orders with more than one item, we may split your order into several packages according to stock levels at our discretion for more information please check our terms and conditions. Thank you for your understanding.

Delivery Failures

We can not be held liable for the customer receiving the wrong item if they placed the wrong order.

If a delivery fails because of the incorrect address provided by the customer, Ruko cannot be held liable if a package is returned to us.

Please let us know as soon as possible if you have not received your package extended 10 working days.

Note: Please confirm your address before payment. If you enter the wrong address, please contact Snapmaker Support (support@snapmaker.com) in a timely manner. We will contact logistics personnel to solve the problem. Snapmaker orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

Inspection and Sign

As Ruko products are generally quite valuable, please inspect the package upon delivery. If it's damaged or deformed, do not sign the delivery or open the package. In such cases, please contact Ruko Support (service@rukotoy.com).

Once you (or someone else on your behalf) signs for the item, Ruko will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact Ruko Support within 24 hours after you receive the package so that we can resolve the problem immediately.

When the parcel is displayed for receipt during transportation but you do not receive it, the parcel should be lost. In this case, you need to cooperate with Ruko and take the logistics claim number to the logistics company for claimant.

Ruko assumes no responsibility for delayed or rejected orders due to the following reasons:

Delay or delivery failure because of the consignee's actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.

Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.

Shipments that are confiscated or disposed of due to a violation of transportation regulations.

Mail and packages cannot be delivered to the consignee's address during weekends, national holidays, and festivals.

The consignee address is a school unit, or residential community where the courier has no access.