The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests to ensure the product’s quality before shipment to meet your satisfaction. It normally takes 24 hours of a business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc.
A shipment takes 3-7 business days to arrive within the united states. International delivery addresses outside the united states will take 5-10 business days.
We offer free shipping on orders delivery addresses within the united states.
Delivery address outside the united states charges 100 dollars per item.
Our warehouses are based in the united states, if your delivery address is outside the united states, It may charge import duties by the customs of your country.
Consequently, all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Should the customers refuse the package due to import duties or taxes, they take full liability for all the costs involved in the process. Due to customs regulations, please note that Ruko cannot declare purchased items as a gift or list an amount lower than the actual product price.
However, in some cases, We can arrange the customs duty in advance, you pay the tax in advance and the parcel will deliver to your address door by door, you can consult our customer service staff for more detail.
Ruko ships from different warehouses. For orders with more than one item, we may split your order into several packages according to stock levels at our discretion for more information please check our terms and conditions. Thank you for your understanding.
We can not be held liable for the customer receiving the wrong item if they placed the wrong order.
If a delivery fails because of the incorrect address provided by the customer, Ruko cannot be held liable if a package is returned to us.
Please let us know as soon as possible if you have not received your package extended 10 working days.